Refund policy

 

All YOIZUKI GARDEN products are handmade to order.

All sales are final, we do not accept returns, exchanges, or order cancellations once an item has been sold.

If your item arrives with any of the following issues, we will assist you with a replacement or refund:

• The item was damaged during shipping.
• You received the wrong item.

How to Apply

Please contact us via email within 7 days of receiving your order, and provide the following information:

• Order number
• A Complete unboxing video 
• A description of the problem

   

A complete unboxing video must be recorded continuously from before the package is opened (clearly showing the outer packaging and shipping label) through to the item being fully removed, and must clearly show the product's condition and any visible damage. If a complete unboxing video is not provided, or if the video is edited, discontinuous, or does not cover the entire unboxing process, we will be unable to process any return, exchange, or refund request.

If your item is damaged or incorrect, please contact us via email within 7 days of receiving your order and provide the unboxing video. Once our customer service team has confirmed the issue, we will arrange a replacement or process a refund as soon as possible.

Notes

• Requests submitted more than 7 days after delivery cannot be accepted.
• As these items are handmade, slight variations in color, texture, and detail may occur. This is normal and does not constitute a product defect.
• Returns or exchanges are not offered for personal reasons (such as choosing the wrong size, change of mind, or the item not meeting personal expectations).
• Shipping fees are non-refundable; however, any shipping costs incurred for replacements due to our shipping errors or damaged items will be covered by YOIZUKI GARDEN.
• Refunds will be issued to the original payment method. The actual time for the refund to appear will depend on the processing time of the relevant payment provider.